Hanging Plants
Ivies & Garlands
Grasses & Cacti
Small Trees
Large Trees
Fruit & Vegetables
Accessories / Misc.
Seasonal Decoration
Shoulder Pads
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Terms & Conditions of use of neuhaus-artificial-plants.com

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below.

Your access to and use of neuhaus-artificial-plants.com ("the Website") is subject to these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice.


Neuhaus Decor reserves the right to:
2.1 change or remove the Website or any part of it without notice.
2.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall constitute your acceptance of such change.


We have made every effort to display as accurately as possible the leaf, trunk and stem colours of our products appearing on the site. However, the actual colours seen will depend on your monitor settings and we cannot guarantee that your monitor’s display of any colour will be accurate.


The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


5.1 All copyright, trade marks, Website design, text, graphics, all software and source codes and other intellectual property rights in the Website and its content are owned by or licensed to Neuhaus Decor or otherwise used by Neuhaus Decor as permitted by law.
5.2 None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.


The selling price of the goods shall be Neuhaus Decor’s displayed price at the date of acceptance of the order. The price is exclusive of any applicable value added taxes, duties, levies or fees, or other similar charges imposed on the customer by any taxing authority related to customer's order. Neuhaus Decor reserves the right, to increase the displayed price of the goods from time to time reflecting any increased cost. Flat worldwide shipping/handling charges apply as specified on each individual item description. Shipping/handling charges are automatically reduced by 20% upon purchase of two or more items.


Neuhaus Decor does not have access to your debit /credit card details. WorldPay and PayPal are used to process your payment card details. The payment processing complies with the highest privacy regulations and the best encryption software in the industry - SSL (Secure Sockets Layer). Check for the padlock icon in the bottom right hand corner of your browser when you are asked to provide payment card information. You can verify the status of the secure certificate by double-clicking the browser padlock. The address will change from http://www to https://www. This combination guarantees site security.


Neuhaus Decor reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders over $2,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order.


Neuhaus Decor uses an insured, delivery service from Hong Kong Post. We will attempt to deliver products purchased by you to the delivery address stated on your WorldPay or PayPal payment form. We aim to deliver worldwide within 10-14 business days of receipt of payment. In case of a delay in delivery, you are requested to contact us for release of tracking information. If products are returned to us as undeliverable we shall refund the price of the products but not our delivery charges in respect of our postal and administrative costs.


At Neuhaus Decor we want you to be happy with your purchase and the service provided so we try hard to accurately describe the product, and include close-up photos for further reference. If however, you find that the item you have received is not as described in the listing, or you are not completely satisfied with your purchase, we offer a FULL REFUND (purchase price plus shipping). Email us beforehand and then simply return the article to us (buyer is responsible for return shipping cost) in original condition and packing within 14 days of receipt.


11.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
11.2 Neuhaus Decor makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.


You agree to indemnify and hold Neuhaus Decor and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Neuhaus Decor arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


Neuhaus Decor is a company based in Hong Kong. These Terms and Conditions shall be governed by and construed in accordance with the law of Hong Kong SAR and you hereby submit to the exclusive jurisdiction of the Hong Kong courts.

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