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Frequently Asked Questions

Q: How do I get the 20% discount on postage if I want to buy a few plants?
A: When you add more than one product to your shopping cart, the discount is automatically deducted for you.

Q: How much is the shipping to Western Australia?
A: Shipping charges are the same wherever you are (worldwide flat-rate shipping) and are noted under the product price on every individual item description.Select your currency of choice on the left side border.

Q: Has my item been shipped, how long will the delivery take?
A: All purchases are forwarded no later than 72hrs. after receipt of payment (except during public holidays). Transit time by air to most overseas countries usually takes 10-14 business days and delivery to major cities can be considerably shorter. If you have not received your item after 20 days from date of purchase, please contact us for release of tracking information.

Q: How do I know my credit card details are safe?
A: Have a look at the reference to site security in our Privacy Policy (bottom of each page clickable). We use WorldPay and PayPal to process all payments, both internationally recognised, and both use the latest encryption technology in the industry. Also, we do not store your credit card details on our site.

Q: What happens if the item is not as I expected, can I return it?
A: We try very hard to give an accurate description, and we include close-up photos for further reference. However, it may be that your purchase is just not up to your expectation and we won’t penalise you for that. Return the product to us within 14 days of receipt (see Terms and Conditions) and you’ll receive a full refund.

Q: Do your plants have to be assembled?
A: No, none of our products need to be assembled, just place into your own container, shape if necessary and that’s it!

Q: The product photos look great - will the item I receive be exactly as shown?
A: Yes! - just remember that the items pictured have already been shaped, potted and suitably displayed - all you need do is shape and arrange in your own planter to achieve the same result. We include useful instructions on how to shape the product and tips on arrangement. If still in doubt, then please contact us for further helpful information.

Q: How do I keep the plants clean, and do I need a special cleaner?
A: Basic care instructions are included with every purchase. For thorough cleaning we do recommend a special spray cleaner. They can be bought from DIY stores and Garden Centres. Although a little time consuming, they will do a complete job without harming the construction of the artificial.

Q: I bought the wrong item and want to cancel my purchase, what can I do?
A: Contact us immediately within 24 hrs. of payment and if your item has not yet been forwarded we will give you a full refund. However if your item has already been shipped out, you may only utilize our returns policy (see Terms and Conditions).

Q: Are your trees and plants suitable for outdoor use?
A: Most of our products can be used outdoors (for further reassurance, contact us with the item no.) We do recommend placing your items in a semi protected area so as to ensure maximum product longevity. As with all artificial textile plants, continued direct exposure to strong sunlight will fade the colour over time.

Q: Are all taxes and custom duties included in the final cost?
A: No, they are not. We sell our products worldwide, and cannot know the duties and taxes of every country (and most vary widely). Potential buyers would be advised to check the customs regulations for the country of import.

Q: Can I use your artificial plants in fish ponds and aquariums?
A: Quite a few of our products can be used for this purpose. Contact us with the item no, and we’ll inform you of the product suitability.

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